Big Lots Help - Big Lots (2024)

If you are having difficulty remembering where to go to access your online account, simply click here. You will then be prompted to enter your email address and your password.

For help with resetting your username and password click here to be directed to our password help page. You will then be prompted to enter your email address, and we’ll send you a link to reset your password.

Creating an online account is quick, easy and it's free! Simply click here and enter your name, email address and a password and you're ready to go.

Yes, simply click here to create an online account and then proceed to place your order.

To manage your email subscriptions, click here. You will then be prompted to log-in and from here you will have access to your account email preferences. Select all of the options that apply and click on ‘Save Preferences’.

After an order is placed, you can track the status anytime. To track your order online, click here.

Our team understands that you may change your mind once you've placed your order. Cancellations can be requested during a short period of time before orders are shipped. As our system does not allow items to be canceled once they have been prepared for shipment, cancellation requests are not a guarantee. If you missed the cancellation window, you can always return your order once it's been delivered. If you have any further questions or need assistance, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).

In some instances we may not be able to fulfill all or part of your biglots.com order. If that is the case, we will notify you via email. If you have any questions please contact us and reference your order number found in your email notification.

Your credit card is pre-authorized after you have completed your online order. Nothing is charged to your card until an item has shipped out. Authorization holds or pending charges help us verify available funds on your payment method before shipping your order. We do not charge for your order until it ships. Once your order ships, any authorizations will drop automatically and be replaced by the actual charge. Items that have not shipped within 7 calendar days of placing the order will be re-authorized for any unshipped amount. If your order is shipped in multiple packages, charges will appear as each package ships. If your order contains in-store pickup items and items being shipped, you may see multiple pending authorizations when items are being shipped. We will charge you for the item(s) when it is ready to be picked up. Additional charges will eventually drop off after merchandise is picked up in-store or merchandise is delivered but could take up to several days. Your bank may hold this amount for a specified amount of time, depending on your bank's policy. Big Lots cannot remove authorizations from your account, only your financial institution can assist. Cancelled orders automatically trigger a refund or removal of a hold on your card. If you notice a pending charge against your account for a cancelled order, contact your financial institution to inquire about removing the hold or the timeframe for removing it from your Account.

We charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped separately, you might see separate charges for each item. We will not charge you more than you authorized during checkout.

Yes, however, our system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of our local stores.

If you are missing pieces to a product you ordered, please call our Customer Care team at1-866-BIG-LOTS (244-5687). If an in-store order or pick-up, you must contact the store.

Unfortunately, Big Lots does not offer a layaway program.

Yes! You can now redeem and purchase gift cards on Biglots.com, click here.

If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.

At this time, Big Lots does not offer gift wrap or packaging for online orders.

Most merchandise purchased on biglots.com can be returned either in-store or by mail. The return must be made on or before the return by date listed on the packing slip. The merchandise must be in its original condition, complete with accessories, packaging and instructions. Merchandise returned by mail must be accompanied by the packing slip. Merchandise returned in-store must be accompanied by the packing slip or the order confirmation email showing the order number. Refunds will be issued in the same form of payment originally used for the purchase. Shipping and handling fees may not be refundable. We reserve the right to research the original purchase and to limit or decline refunds. You may be charged a processing fee. The processing fee will be 20% of the purchase price. For full return policy, details and restrictions, click here.

Most merchandise purchased in a Big Lots store can be returned to a store within 30 days of the date of purchase. The merchandise must be in its original condition, complete with accessories, packaging and instructions, and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. We reserve the right to research the original purchase and to limit or decline a refund or exchange. Please note that items purchased in a Big Lots store cannot be returned by mail. For full return policy, details and restrictions, click here.

If you need to return an item that you purchased in store and it has been assembled, you can simply return it into any Big Lots store. Some assembled items do not require their original packaging but must have a proof of purchase to return them. If you need to return an assembled item that you purchased online, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).

To track your return you can either use the link in the email or you can visit our Order Status page.

To determine if a product you purchased has been recalled, click here for a current listing of any recalled products. If the product has been recalled and you purchased it in-store, please bring the recalled item to the store nearest you for a refund. If the product has been recalled and you purchased it online, you may return the item to your local store or visit our order history page to return by mail.

If you need to return an item that was purchased online but you cannot find your packing slip, visit our order history page for information on starting the return process. You may also return your item at any one of our stores. Just bring in a copy of your order confirmation email, shipment confirmation email or a copy of your order details.

If you are returning a damaged, defective or incorrect item and it weighs more than 70 lbs., or you are unable to use your pre-paid return shipping label, please contact our Customer Care Team at 1-866-BIG-LOTS (244-5687).

If you purchased an item online and would like to exchange it, please bring that item into a Big Lots store. We cannot accept or process exchanges by mail. Exchanges will be made only if an item identical to what you originally purchased is available, and at a lower or original cost at the time of the exchange.

If you received an item from biglots.com as a gift and wish to return it back through the mail, a refund will be issued back to the original source of payment (i.e., the credit card that was used by the person who purchased the gift). If you wish to return the gift you received into a store, a refund will be issued in the form of a merchandise credit (Big Lots gift card).

We will cover the cost of return shipping for items being returned that are damaged, defective, or if the wrong item was shipped.

In order to process your return accurately and timely, please include the original packing slip, return slip, all items in packaging, paperwork, parts, and accessories. Please note that items purchased in a Big Lots store cannot be returned by mail.

Click here to view our complete Privacy Policy, which contains details regarding how we collect, use and share your personal information, and information on your privacy choices.

We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site.

For full details on how we use personal information we collect from you, including email address, and your opt-out options, please review our Privacy Policy. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.

There are two types of estimated delivery dates.
1. Up to the point that your order is fulfilled, we will provide an estimated delivery date range that includes processing and transportation time.
2. Once we have processed your order, you will receive a Shipping Confirmation email that includes a tracking number. Clicking this tracking link will bring up an updated estimated delivery date along with tracking details.

For parcel orders, you will receive a date range for each item during checkout prior to completing your order. After the order is placed, it will take 1-3 business days to process the order before you receive a shipping confirmation email with your tracking number. By clicking this tracking link, you will be provided with an estimated delivery date, along with tracking details. You can also click here to log-in and view your orders. Once you are logged-in, you can view your order history, shipping status and details, as well as your tracking number.

At this time, no change can be made to the shipping option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery date options in your shopping cart.

Shipping charges are determined based on the shipping option you select and the weight of the items in your order. Larger items may require a handling fee.

Handling charges are determined based on the shipping option and/or product dimensions. Please note Handling Charges are non-refundable.

You will see your estimated shipping, handling, and taxes listed in cart and checkout before you place your order. The amount is not final until your items are shipped. You can always see yourup-to-date order information by clicking here to access your account.

Our carriers may deem a package undeliverable if an address is incorrect, if there is an address or label format issue, if a package gets damaged, or if there have been failed delivery attempts.

Should the carrier return an undeliverable package, you will receive a notification by email and be issued a full refund that includes the shipping charges. Big Lots will not re-ship the order, but you can place another order with the new address if the item(s) are in stock.

At this time, no change can be made to the delivery option after the order is completed. In order to select the appropriate delivery time to meet your needs, please refer to the delivery options at checkout.

Contact the delivery carrier at least 24 hours in advance of the scheduled delivery date to reschedule your delivery. You can find the contact information in your delivery appointment scheduling email.

Big Lots ships to residential and business street addresses within the 48 contiguous states. Big Lots does not currently ship to Alaska and Hawaii and we do not ship to P.O. boxes.

At this time, we do not ship to APO, FPO or DPO addresses.

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